1. introduction

Purpose of the Policy
IDB360 values the privacy of its customers, partners and visitors. This Privacy Policy aims to clarify how we collect, use, share and protect the personal information you entrust to us when using our services, visiting our website or interacting with us in other ways.

Scope
This policy applies to all users of IDB360 services, including customers who use our SaaS, visitors to our website and anyone who interacts with IDB360.

2. Data Collection

Types of Data Collected

Personal Data: Name, e-mail address, telephone number, physical address, CPF/CNPJ, and other identifiable information.

Financial Data: Payment information, such as credit/debit card number, billing information and transaction history.

Technical Data: IP address, browser type, operating system, geolocation data, device identifiers and cookies.

Usage Data: Information about how you use our services, including login data, preferences, and interactions with our SaaS.

Collection Methods

Direct Collection: Data provided by you when filling in forms, registering, or interacting directly with our team.

Automatic Collection: Data collected automatically when you browse our website or use our services, through cookies and similar technologies.

Third Party Collection: Data obtained from commercial partners,

3. Use of information

Purpose
The data collected is used for:

Providing Services: Ensuring the efficient and personalized delivery of our SaaS.

Improving Services: Analyze usage data to optimize and develop new features.

Marketing and Communication: To send you updates, promotions and other relevant information, always respecting your communication preferences.

Legal Compliance: To meet legal and regulatory obligations, such as fraud prevention and compliance with legal requests.

Legal Basis
We process your data on the basis of:

Consent: When you give us permission to process your data for specific purposes.

Performance of Contract: To provide the contracted services and fulfill our contractual obligations.

Legitimate Interests: To improve our services and protect our rights and interests.

Legal Obligation: When necessary to comply with legal and regulatory obligations.

4. Data Sharing

With Whom We Share
We may share your data with:

Service Providers: Companies that help us operate our SaaS, such as hosting providers, payment services, and technical support.

Business Partners: Companies we collaborate with to offer complementary products or services.

Government Authorities: When required by law, or to protect our rights, users and operations.

International Transfers
If necessary, your data may be transferred outside Brazil. In these situations, we ensure that these transfers comply with the applicable legislation, adopting the appropriate security measures.

5. Information Security

Security Measures
IDB360 adopts a series of technical and organizational measures to protect your data, including encryption, firewalls, access control and regular audits. These measures are designed to protect your information from unauthorized access, loss, or alteration.

Limitation of Access
Only authorized employees, who need access to perform their duties, have access to the personal data collected. These employees are subject to confidentiality obligations.

6. User Rights

Access and Correction
You have the right to access your personal information and request corrections if it is incorrect or incomplete. To do so, please contact us using the information provided in the “Contact” section.

Data Portability
You can request the transfer of your data to another service provider, in a structured and commonly used format.

Deletion of Data
You may request the deletion of your personal data, and IDB360 will comply with the request, except where retention is necessary to comply with legal obligations or for the performance of our contracts.

7. Use of Cookies and Similar Technologies

What are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your experience by remembering your preferences and collecting information about how you use our site.

Types of Cookies Used

Necessary Cookies: Essential for the website to function.

Performance Cookies: Collect information about how you use the site, helping to improve navigation.

Advertising Cookies: Used to show you advertisements that are more relevant to you.

Managing Cookies
You can manage your cookie preferences directly in your browser. Remember that disabling certain cookies may affect the functionality of the site.

8. Changes to the Privacy Policy

Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or to meet new legal requirements. When we make significant changes, we will notify you through our website or other means of communication.

Effective Date
This policy was last updated on 08/11/2024.

9. Contact Information

Contact Information
If you have any questions or concerns about this Privacy Policy or the processing of your data, please contact us:

E-mail: privacidade@idb360.com

Address: Av. Rio Branco, 26 SobreLoja, Centro, Rio de Janeiro-RJ, Brazil CEP 22090-001.

10. Legal Provisions

Applicable Legislation
This Privacy Policy complies with Brazil’s General Data Protection Law (LGPD) and other applicable legislation.

Dispute Resolution
Any dispute related to privacy will be resolved through mediation, arbitration, or in the competent courts, as applicable.
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