1. Introduction

Purpose of the Policy
IDB360 values the privacy of its customers, partners, and visitors. This Privacy Policy aims to clarify how we collect, use, share, and protect the personal information you entrust to us when using our services, visiting our website, or interacting with us in other ways.

Scope
This policy applies to all users of IDB360's services, including customers using our SaaS, visitors to our website, and anyone interacting with IDB360.

2. Data Collection

Types of Data Collected

• Personal Data: Name, email address, phone number, physical address, CPF/CNPJ, and other identifiable information.
• Financial Data: Payment information, such as credit/debit card number, billing information, and transaction history.
• Technical Data: IP address, browser type, operating system, geolocation data, device identifiers, and cookies.
• Usage Data: Information about how you use our services, including login data, preferences, and interactions with our SaaS.

Methods of Collection

• Direct Collection: Data provided by you when filling out forms, registering, or interacting directly with our team.
• Automatic Collection: Data collected automatically when you browse our website or use our services, through cookies and similar technologies.
• Third-Party Collection: Data obtained from business partners, service providers, or public sources that help IDB360 provide and improve its services.

3. Use of Information

Purpose
The collected data is used for:

• Provision of Services: Ensure the efficient and personalized delivery of our SaaS.
• Improvement of Services: Analyze usage data to optimize and develop new features.
• Marketing and Communication: Send updates, promotions, and other relevant information, always respecting your communication preferences.
• Legal Compliance: Fulfill legal and regulatory obligations, such as fraud prevention and compliance with legal requests.

Legal Bases
We process your data based on:

• Consent: When you give us permission to process your data for specific purposes.
• Contract Execution: To provide the contracted services and fulfill our contractual obligations.
• Interesses Legítimos: Para melhorar nossos serviços e proteger nossos direitos e interesses.
• Legal Obligation: When necessary to comply with legal and regulatory obligations.

4. Data Sharing

Who We Share With
We may share your data with:

• Service Providers: Companies that help us operate our SaaS, such as hosting providers, payment services, and technical support.
• Business Partners: Companies with whom we collaborate to offer complementary products or services.
• Government Authorities: When required by law, or to protect our rights, users, and operations.

International Transfers
If necessary, your data may be transferred outside of Brazil. In such cases, we ensure that these transfers comply with applicable laws, adopting appropriate security measures.

5. Information Security

Security Measures
IDB360 implements a series of technical and organizational measures to protect your data, including encryption, firewalls, access control, and regular audits. These measures are designed to protect your information against unauthorized access, loss, or alteration.

Access Limitation
Only authorized employees, with a need to access the data to perform their duties, have access to the personal data collected. These employees are subject to confidentiality obligations.

6. User Rights

Access and Correction
You have the right to access your personal information and request corrections if it is incorrect or incomplete. To do so, contact us using the information provided in the "Contact" section.

Data Portability
You can request the transfer of your data to another service provider in a structured and commonly used format.

Data Deletion
You can request the deletion of your personal data, and IDB360 will comply with the request, except when retention is required to fulfill legal obligations or for the execution of our contracts.

7. Use of Cookies and Similar Technologies

What are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your experience by remembering your preferences and collecting information about how you use our site.

Types of Cookies Used

• Necessary Cookies: Essential for the functioning of the site.
• Performance Cookies: Collect information about how you use the site, helping to improve navigation.
• Advertising Cookies: Used to show more relevant ads to you.

Cookie Management
You can manage your cookie preferences directly in your browser. Keep in mind that disabling certain cookies may affect the functionality of the site.

8. Changes to the Privacy Policy

Updates
This Privacy Policy may be periodically updated to reflect changes in our practices or to comply with new legal requirements. When we make significant changes, we will notify you through our website or other communication channels.

Effective Date
This policy was last updated on 08/11/2024.

9. Contact

Contact Information
If you have any questions or concerns about this Privacy Policy or the processing of your data, contact us at:

• Email: privacidade@idb360.com
• Address: Av. Rio Branco, 26 Mezzanine, Downtown, Rio de Janeiro-RJ, Brazil, ZIP Code 22090-001

10. Legal Provisions

Applicable Legislation
This Privacy Policy is in compliance with the General Data Protection Law (LGPD) of Brazil and other applicable legislation.

Dispute Resolution
Any privacy-related dispute will be resolved through mediation, arbitration, or in the competent courts, as applicable.